In case of delayed/canceled flights, any request to modify a ferry reservation must be received within 2 hours from the time the airline issues notice of a flight delay/cancellation. This means that if you know before takeoff, you must inform us by sending an email to delay@seyferry.com, with your new flight details.
If you are stuck in traffic and you realize you will not reach the port in time for the booked ferry departure, please call the Creole Travel Services Emergency number (+248 2520 999) on your ticket voucher or send an email to delay@seyferry.com at least 45 minutes before your ferry departure time.
If you inform us about your delay before the ferry departure, you will usually be put on the next available ferry, without surcharge. Over the years, this has been handled by the ferry companies without any problems, subject to availability. However, there is no legal entitlement to a free change.
If you fail to inform us by sending an email to above email address or to call the Creole Travel Services emergency number within 30 minutes before your ferry departure time, you will be considered a no-show by the ferry company, with a 100% cancellation fee.