Most ferry bookings through SeyFerry are confirmed instantly thanks to our direct API connection with the ferry companies. However, when a specific departure date and time or class has limited availability, your booking may be marked as “on request.”
This means we will manually review your booking to ensure the seats you’ve selected are available to avoid overbooking.
How it works:
- During booking, you’ll see “on request” next to any option with limited availability.
- You may choose an alternative class or time to avoid the on-request process.
- If you proceed, you’ll continue through checkout and payment as usual.
- You’ll receive an email confirming that your booking is under manual review.
- The invoice will show that this trip has not yet been confirmed, and you won’t receive a ticket voucher yet.
What happens next:
Within 48 hours (usually much faster), you’ll receive either:
- A confirmation email with your ticket voucher and updated invoice or
- A notification that your seats couldn’t be secured, in which case we’ll immediately refund the payment for that trip.
If your itinerary includes other confirmed ferries, those remain unchanged and valid. For the unconfirmed trip, you can try booking a different time or class.